FAQs

How do I download my original videos?

You can download the original video from the video settings page. Go to Video CMS and click on the video you want to download. You will see a menu on the right-side panel named Download. Click on the Download Video button to download the original.

Does Gumlet store my data?

Gumlet stores video views and other analytics data to provide you detailed analysis of how your videos are doing. At Gumlet, we believe privacy is the most important, so you can disable collecting analytics data in the collection settings here.

How to add subtitles to videos?

There are two ways to add subtitles to videos in Gumlet.

1. Select subtitle languages in the processing settings to use AI to generate subtitles for new videos. Go to video processing settings here.
2. You can go to the video settings page, and upload SRT files to add subtitles manually to your videos.

Learn more about adding subtitles here.

Can I embed videos on third-party LMS and platforms?

Yes, you can Embed videos on any platform that supports embedding. Gumlet provides iframe (HTML) code, HLS (M3U8) URL, MP4 URL, and DASH (MPD) URL. Gumlet also supports Embed.ly, OEmbed, and Iframely. Gumlet can be used with Circle.so, WordPress, Medium, Thinkific, Moodle, Salesforce, Webflow, and custom-designed frameworks & tools.

How can I change player settings?

You can customize the player and settings as per your needs. Gumlet supports custom colors, logos, player settings like disabling/enabling controls, and more. It may take 10-15 minutes to reflect the updated settings.

How to move videos from Vimeo to Gumlet without downloading and uploading manually?

To migrate videos from Vimeo to Gumlet, we built an integration. The integration will allow you to select videos you want to migrate to Gumlet. This won't need additional efforts like downloading from Vimeo and uploading to Gumlet. Just select files and click on Import Videos. You will be notified once the upload is completed. Here is the guide - Migrate from Vimeo.

How do I allow users to download videos?

You can easily allow your users to download videos. First, you need to enable MP4 processing on Processing Settings. Once enabled, you can visit the Player Settings page and then enable Show download button.

How can I prevent screenshots and screen recording when DRM is enabled?

Ensure you have enabled DRM in your video profile settings to prevent screenshots and screen recording. Please check this: https://gumlet.tv/watch/65dedb6f20c39971cd19c1b8/

How do we implement AVOD in the Gumlet video?

The AVOD can be implemented with the help of a VAST Tag URL. Please refer to our documentation: VAST Tag Documentation

Is there a feature similar to YouTube that suggests related videos to play at the end of a video?

Currently, we do not have a built-in feature that provides algorithmic suggestions for related videos at the end of a video. Please upvote here https://feedback.gumlet.com/feature-requests/p/related-videos

If I add a user with the same email to different channels, does that count as one?

Yes. If the same user (same email) is added to multiple channels, it will only count as one subscriber. If user A is added to Channel P and Channel Q, it will only count as 1 user, not two.

I updated my video settings but these are not reflecting on the actual video. Why?

We cache most of the video-related information for faster responses on the Internet. This cache usually takes 10-15 minutes to clear, and the new data will appear. If your recent changes are not reflecting, we request you wait for 15 minutes before raising a support ticket.

How can I download multiple videos with one click?

To download multiple videos in one click, you need to use API.

Please use list asset API https://docs.gumlet.com/reference/list-assets and get mp4 URLs and mp4 output playback URLs like: https://video.gumlet.io/{collection_id}/{asset_id}/main.mp4

How can I show the user's email/ID in the dynamic watermark?

Here are the steps to show a custom dynamic watermark:

Step 1: Enable the dynamic watermark in the Player Settings > Advanced Settings.

Step2: Add watermark_text parameter in the embed code: https://play.gumlet.io/embed/649e698ab792a98fc2dc0791?watermark_text=ANYTEXT

Sample src: https://play.gumlet.io/embed/649e698ab792a98fc2dc0791?watermark_text=support@gumlet.com

You need some coding expertise to show a custom dynamic watermark. If you use WordPress, you can use our plugin to customize the dynamic watermark without coding expertise - https://wordpress.org/plugins/gumlet-video/

How to contact customer support via email?

If you want to contact support via email, you can reach our support team at support@gumlet.com.