Overage Billing

Why am I being billed for exceeding bandwidth on the free / paid plan and how can I avoid it?

Gumlet offers various plans, including a free plan designed with specific limitations. Below, we provide detailed insights about billing occurrences, as per plan constraints and steps to avoid them.

Each plan in Gumlet has allocated bandwidth and storage. If you exceed it, either you are asked to upgrade your plan or you will be charged an overage fee. Please check our pricing page to check what are inclusions in each plan and what are overage fees.

How Billing Works

Once your streaming exceeds the free plan limit, a provisional invoice is generated to cover the overage charges. This invoice may include details on the extra bandwidth used and the associated cost.

Avoiding Bandwidth Charges on Free Plans

If you wish to avoid such charges while streaming on Gumlet:

1. Monitor your monthly bandwidth usage diligently to ensure it stays within the free plan's 25GB limit.
2. Upgrade to the Creator Plan (or another paid plan), which offers unlimited streaming bandwidth. Upgrading is especially beneficial for users with consistent or high usage.

For full pricing details and plan comparisons, visit the Gumlet Pricing Page.

What Happens to an Existing Overage Invoice After Upgrading?

If you decide to upgrade to a paid plan before the end of the current billing cycle, any overage invoice generated while on the free plan will be voided. This ensures billing fairness for users transitioning to a paid plan.

Important Notes:

• Ensure you complete the upgrade before the billing cycle ends to avoid paying the overage invoice.
• Once the Creator Plan is active, unlimited bandwidth will eliminate the need for overage billing.