Enable MP4 videos
How to enable MP4 video output with Gumlet.
How to Enable and Access MP4 Download Links for Your Videos on Gumlet
Accessing MP4 download links for your videos on Gumlet involves setting up the correct processing settings. Below, we provide a step-by-step guide to help you successfully enable and access MP4 files.
Enable MP4 Processing in Your Settings
By default, your video processing profile may be set to HLS and DASH, displaying an HLS URL. To enable MP4 generation, follow these steps:
- Navigate to your video processing settings within the Gumlet Dashboard.
- Choose the option to edit the processing settings.
- Locate and enable the 'Generate MP4' feature by selecting the corresponding radio button.
- Save the updated settings.
- All new videos after settings update will have MP4 version available for download.
- If you want to enable MP4 on existing videos, you need to re-process the video by clicking on the video and then clicking on the "Re-process" button. Here is a guide on how to re-process a video.
If you have already uploaded a video with MP4 disabled, you need to enable it and then reprocess the video. The processing setting changes do not reflect on the old videos.
Troubleshooting MP4 Download Availability
If you still cannot access the MP4 option after enabling it and confirming your plan eligibility, consider:
Double-checking the video processing settings.
Ensuring your subscription includes MP4 download capabilities.
Contacting Gumlet support for further assistance if the issue persists.
