Video FAQs

Frequently asked questions for all your video needs

🎬 Video Management

Does Gumlet offer a video capturing platform with APIs for recording interviews and generating transcripts?

No. Gumlet does not provide built-in video recording or capture functionality. You need to record the interviews using your own platform or a third-party solution, then use Gumlet's upload APIs to upload the recordings (and transcripts, if available) for processing and delivery. What Gumlet provides is a web recorder that you can run on your device to record video/screen share.

How do I download my original videos?

You can download the original video from the video settings page. Go to Video CMS and click on the video you want to download. You will see a menu on the right-side panel named Download. Click on the Download Video button to download the original.

How to move videos from Vimeo to Gumlet without downloading and uploading manually?

Use the Vimeo import integration: connect your account, select files/folders, then confirm Processing Settings before import. Full steps: Import from Vimeo.

Can I import videos directly from YouTube using a URL?

Currently, you cannot import videos directly from YouTube via URL. This feature is on our roadmap and you can track its status here. In the meantime, you can upload videos using supported methods: your device, Google Drive, Dropbox, Amazon S3, Vimeo, or Wistia. See Upload Videos for more information.

How can I download multiple videos with one click?

To download multiple videos in one click, you need to use the API. Please use list asset API https://docs.gumlet.com/reference/list-assets and get mp4 URLs and mp4 output playback URLs like: https://video.gumlet.io/{workspace_id}/{asset_id}/main.mp4

What is a storage minute?

Storage minutes is the number of input video minutes that Gumlet stores. For example, if you bring a 60-minute video to Gumlet, you will use 60 minutes of storage in your account.

Is there a limit on the number of video files that can be uploaded via drag-and-drop?

There is no limit to the number of files that can be uploaded via drag-and-drop. However, we recommend uploading no more than 100 files at a time; it's always safer to upload fewer.

How can I upload my videos under a specific workspace on Gumlet?

Once you've uploaded videos to a workspace, you can view all videos in this workspace in your Video Library. You can select or switch to a different workspace from the top-right dropdown on the page. You can upload videos directly to the selected workspace.

How can I move a video from one workspace to another workspace in the dashboard?

You cannot transfer videos between workspaces. The workspace entity is designed to be separate and should not move data across.

I deleted some videos, but the video storage is not updating. What to do?

Sometimes it takes time for the storage to update after deleting the videos. If it still doesn't reflect after 30 minutes, our team can perform a manual check.

Does Gumlet prevent or warn about uploading duplicate files?

Gumlet does not warn you or prevent you from uploading the same file again. Each upload is treated as a new asset with its own asset ID, even if the file content is identical, which can result in duplicate videos in your library.

Does increasing the 360-minute video limit cost more?

No, the pricing remains the same when you upgrade the 360-minute video limit.

How do I rotate a video 90 degrees?

Currently, our platform does not support 90-degree video rotation. You can submit a feature request here.

Does the platform support anamorphic, vertical, square, and wide videos without restrictions?

Yes. You can upload vertical, square, wide, and anamorphic videos without any issues. When you copy the embed code, it automatically accounts for the video's aspect ratio so it displays correctly.

Where can I locate the comments option for video reviews?

You can find the comments in the Video Details section of the video review.

Can channel members comment on videos, or do I have to invite people?

The channel members cannot comment on the videos. The comments in Gumlet are for internal teams with use cases like pre-publish review. If you want someone to add a comment, you need to invite people in your account settings.

Why does Gumlet show processed sizes larger than my original video upload?

When you upload a video, Gumlet transcodes it into multiple resolutions and formats (for example, HLS, DASH, MP4) to support adaptive playback. The asset size shown in the dashboard is the total of all these output variants, which can be 2× (or more) than the original file size. During playback, viewers only download the specific resolution they need, and only that data counts toward your bandwidth usage.

📊 Analytics & Privacy

Does Gumlet store my data?

Gumlet stores video views and other analytics data to provide you with a detailed analysis of your videos' performance. At Gumlet, we believe privacy is most important, so you can disable analytics data collection in the workspace settings here.

How does Gumlet's video bandwidth billing work, and how can I monitor my usage?

All plans include a monthly bandwidth quota in GB; however, you can use more bandwidth and pay for the additional usage. You can check the pricing plans here.

Bandwidth is consumed per view, based on the resolution actually streamed — not the original file size (see why processed sizes look larger than the original upload). For example, a viewer watching a 1 GB 4K video at full quality consumes about 1 GB; if playback quality changes mid-stream, usage is the sum of the chunks actually downloaded at each resolution. As a rough guide, a 2,000 GB monthly bandwidth allowance typically covers approximately 1,800–2,200 full views per month, though this varies with your videos' average size and resolution mix.

To monitor usage:

Track bandwidth, storage, and transcoding minutes in Video Usage Analytics.
Review your current usage and estimated invoice on the Billing page — see Overage Billing for how the billing cycle and overage charges work.
Set up proactive Alerts on bandwidth, transcoding, or storage usage so you're notified before you approach your plan limit.

How to Use Video Analytics with My Video Player?

We have video SDKs available for different video players in our documentation; feel free to refer to those here Insights SDKs. Gumlet's player natively supports video analytics; please consider using it if it's feasible.

💬 Subtitles & Captions

How to add subtitles to videos?

There are two ways to add subtitles to videos in Gumlet:

Enable AI subtitles in processing settings (uses AI credits on eligible accounts).
Upload SRT files from the video settings page.

Details: Video Settings → Subtitles.

Why are subtitles not being detected in my videos?

If your video is musical or a song, it may not detect the correct language. If that's not the case, let us know the asset ID, and our tech team will review it.

How to prevent AI-generated subtitles for my videos?

Turn off AI generated subtitles in processing settings and save. New uploads (and reprocessed videos) will skip AI subtitles.

Can I change the color of the subtitles?

Changing the color of captions is not currently possible. You can subscribe to any updates about subtitle customizations here: https://feedback.gumlet.com/feature-requests/p/allow-to-customize-subtitles.

There is no parameter to force a specific subtitle on a share URL. The default subtitle follows the original audio language.

🌐 Embedding & Integration

Can I embed videos on third-party Learning Management Systems (LMS) and platforms?

Yes, you can embed videos on any platform that supports embedding. Gumlet provides iframe (HTML) code, HLS (M3U8) URL, MP4 URL, and DASH (MPD) URL. Gumlet also supports Embed.ly, OEmbed, and Iframely. Gumlet can be used with Circle.so, WordPress, Medium, Thinkific, Moodle, Salesforce, Webflow, and custom-designed frameworks & tools.

How do I integrate Gumlet and GetResponse?

To integrate Gumlet with GetResponse, ensure you are using the correct embed URL format. Use the Gumlet embed URL (play.gumlet.io/embed/Gumlet_asset_id) instead of the share URL that begins with "Gumlet.tv." This should resolve the issue with embedding videos on your GetResponse page.

Where is the workspace_id, as I am going to implement the Gumlet?

You can get your Workspace ID directly on dashboard. Click copy workspace id button beside the workspace name and it should be copied to clipboard.

Is there an API call to retrieve a list of all video titles and their corresponding HLS links in video title order?

Use: curl --request GET \ --url 'https://api.gumlet.com/v1/video/assets/list/workspace_id?sortBy=title&orderBy=asc' \ --header 'accept: application/json' Or see List Assets API

Why does my video play in lower resolution while the original video is HD / 4k?

Gumlet player adjusts playback quality based on the container size and the device's internet speed. If the container playing the video is only 1080px, it won't display 4K video. Similarly, if the internet speed does not support high-quality streaming, our adaptive bitrate algorithm will automatically switch to a lower-resolution video.

🎨 Player Customization

How can I change player settings?

You can customize the player and settings as per your needs. Gumlet supports custom colors, logos, player settings (such as disabling or enabling controls), and more. It may take 10–15 minutes for the updated settings to take effect.

How can I add a dynamic watermark, such as a user's email or ID?

Enable dynamic watermark in Player Settings > Advanced Settings.
Pass watermark_text in the embed URL, for example: https://play.gumlet.io/embed/{id}?watermark_text=EMAIL

Apple does not allow custom overlays such as watermarks during native iOS playback. If DRM is enabled on iOS, screen recording is already blocked, so a dynamic watermark is not required there. If the watermark is missing in an iOS app, log the embed URL and confirm watermark_text is present.

Can you embed a Gumlet video on your website without displaying the play button?

Yes, it's possible to embed a Gumlet video without displaying the play button. You can disable player controls in the player settings or pass background=true in the embed code. For more details, you can refer to the documentation.

How can I remove the Gumlet logo from the player?

Go to Player Settings and disable Powered by Gumlet. This is available on all paid Plans.

How can I change the play icon color of a particular video in Gumlet?

Use player_color param in embed URL: https://play.gumlet.io/embed/?player_color=%F0F0F0

How can I increase the control size in the Gumlet player?

Currently, increasing the control size in the Gumlet player is not supported. You can submit a feature request here for our product team to consider.

How can I ensure my videos expand to full screen in WordPress?

Use the WordPress Video Plugin for best compatibility.

How can I control the player using JavaScript? E.g., muting, changing playback speed, etc.

Use Player.js. Note: Not supported on standalone HTML files.

How can I enable descriptions in embedded videos?

Descriptions are not currently available in the embedded video player. If you’d like this feature, please submit a feature request.

🔐 DRM & Video Protection

Do I need my own Widevine and FairPlay credentials to use DRM?

No. Gumlet automatically adds Widevine and FairPlay credentials to your account, so you can upload videos and enable DRM in processing settings immediately—you do not need to apply on the Apple Developer Portal first.

Note: Enterprise accounts need to bring their own FairPlay credentials.

How can I prevent screenshots and screen recording when DRM is enabled?

Ensure you have enabled DRM in your video profile settings: Tutorial

How can I restrict playback so videos only play on my website?

Enable Access Allowed Referrers in Video Protection Settings and add the domains (or app bundle IDs) that may embed your videos. Gumlet checks the HTTP Referer header and allows playback only from those hosts. After you save the whitelist, test playback from each domain and monitor analytics to confirm videos are not playing elsewhere.

See Video Protection Settings for wildcards, mobile apps, and related options.

Do you encrypt videos to prevent them from being downloaded?

Yes. Combine these based on how strictly you need to protect playback:

Signed URLs and token authentication — only authorized viewers can play the video.
HLS encryption — in Video Processing Settings, process as HLS so playback uses encrypted streams.

MP4 output URLs can still exist for download or API use (for example main.mp4 from the List Assets API). For videos you want to protect, share the embed or HLS/DASH playback URL rather than the MP4 link.

My video is not castable. How do we fix the problem?

If DRM, dynamic watermarking, or domain whitelisting is enabled, casting won't be available.
Ensure DASH or MP4 output exists.

Yes, DRM blocks frame extraction for thumbnails. Works only with non-DRM videos.

Can I use DRM with MP4 videos?

We don't support DRM with MP4 videos. DRM can only be used with HLS / DASH video streams.

Does Gumlet have a timer function that allows videos to be played for a limited period?

Yes, you can use a time-expiry URL to generate a unique URL that expires after a set time. The video won't be playable after the expiry time.

💰 Monetization & Ads

How do we implement AVOD in the Gumlet video?

Use a VAST Tag URL. See: VAST Tag Documentation

Does your video player support the pay-per-view (PPV) model or have an integration with Stripe?

Not yet. Add your vote at Gumlet Feedback

🚀 Features & Roadmap

No current support. Upvote at Related Videos Feedback

👥 Users & Access

If I add a user with the same email to different channels, does that count as one?

Yes. A single email across multiple channels is counted as one user.

🛠️ Troubleshooting

This message can appear if the dashboard's connection check is blocked or cached. To resolve it: hard refresh the dashboard (Ctrl/Cmd + Shift + R), clear your browser cache and cookies, open the dashboard in an incognito/private window, disable any VPN, proxy, or browser extensions, or switch to a different network if possible. If the banner still appears, capture a screenshot or short screen recording and share it along with your browser name/version and operating system.

I updated my video settings, title, description, subtitles, or chapters, but they are not being reflected in the actual video. Why?

Gumlet caches settings. Please wait 10–15 minutes before the changes take effect.

My images are not loading when I set up the Gumlet Image SDK/plugin. How to fix it?

Share the affected URL, tech stack, and describe how you integrated it. Our team will assist.

Why is my video in `upload-pending` state?

Videos that remain in upload-pending state even after several minutes, and also after reloading the dashboard, mean the video upload has failed. We recommend you upload that video again.

Why is my uploaded video in `pre-queued` or `queued` state?

Gumlet processes videos in a pipeline, in the order of upload. Videos in pre-queued or queued state mean the videos are waiting to be picked up by our system. Most of the time, this resolves within a few minutes, and your videos will be ready soon. If you still encounter issues, please provide us with the video ID, and we will be happy to review it.

I received an error stating that the video duration exceeds the 120-minute duration limit. What can I do?

On all of our self-serve plans, we have soft limits on the maximum video duration we can process. Please get in touch with our support team to request an increase in the limit, along with a valid reason, and we will respond at the earliest opportunity.

If you think you are seeing this by mistake, reply to this message, and our team will help you.

📞 Support

How to Contact Customer Support via Email?

Email support@gumlet.com

Does Gumlet provide a built-in QR code generator?

No. However, you can use any third-party QR code tool to generate a QR code using your Gumlet video link or embed URL.

📺 Playback & Streaming

Use HLS.js or an iframe embed. m3u8 links don't work natively in some browsers.

Use query param: lock_highest_res=true for a high-resolution default.

How to start a live stream?

Here is a video Demo to start a live stream; refer to docs for a guide.

Are there any limits to live streaming on Gumlet?

Gumlet applies a 12-hour limit per live stream. The maximum content duration per video (including saved live streams) is also 12 hours.

Does the Creator plan support HLS and MP4 URLs?

No. Creator plans can only use the embed code and the Gumlet player. HLS and MP4 URLs are not available.

Is there an affordable alternative to Vimeo Live for pre-scheduling and embedding live streams?

Yes. You can use Gumlet’s one-way live streaming service combined with an RTMP encoder such as OBS. Simply schedule your stream in OBS, point it to the Gumlet RTMP endpoint, and embed the Gumlet player on your site. To receive pricing and any additional setup instructions, share your expected use case: total live streams per month, average stream duration, and monthly streaming bandwidth consumption.

🗂️ Workspaces & Tags

How can I rename a workspace?

Go to Workspaces Dashboard and select the workspace to edit.

How can I add or edit tags? Can I delete a tag?

Visit Video Library and click the video. Or select in bulk and click Edit Tags. Adding and editing tags is supported this way; deleting/removing a tag entirely is not currently supported.

📡 Channels & Playlists

How do I view and manage my channel subscriptions?

You can view and manage your channel by visiting the Video Library > Channel settings.

✂️ Video Editing

Can I mute audio or adjust the volume at a specific point in a video clip?

Yes. You can split the video into multiple clips based on where you want the changes to happen. Once split, select the specific clip in the left panel to adjust its volume or remove the audio entirely without removing the video track.

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