Account FAQ
FAQ for your Gumlet account
How long does it take to delete my account?
When you confirm to delete your account, the deletion request is processed within 48–72 hours; you will receive a confirmation once the deletion is complete. During holiday periods, processing may take slightly longer. See Delete Account for what happens to your data.
When can I expect to receive my monthly invoice?
The monthly invoice is generated on the 1st of every month and is due for payment by the 10th or earlier.
How do I turn off login alerts?
Disabling login alerts is not currently supported in Gumlet. We recommend keeping them enabled for account security. You can submit a feature request here for our product team to consider.
How can I copy my API key from the dashboard?
To copy your API key, go to the Developer → API Keys page on the Gumlet dashboard and click the copy icon next to your API key.
How can I request removal of unauthorized impersonation content under DMCA?
Gumlet supports DMCA content removal. Please review our DMCA policy and send a formal DMCA notice to abuse@gumlet.com with all required proofs and identifications. Further action will be taken once the proper notice is received.
Why can't I access my account after making a payment?
If you’ve recently made a payment and still can’t access your account, it’s likely because the payment is still being processed. We verify both your email and the payment transaction, which can take a few minutes. Once your payment is confirmed, your account access will be restored automatically. If the issue persists after a short wait, please contact support for further assistance.
How do I cancel my subscription?
Log in to your account, go to Settings > Subscription, and click Cancel Subscription. Follow the on-screen prompts to confirm the cancellation. See Subscription Policy for how cancellation timing and proration work.
If I downgrade from the Business plan to the Professional plan, will I receive a refund for the difference in cost?
No. If you downgrade from the Business plan to a Professional plan mid-cycle, you will not receive a refund as the plan will remain active until the plan cycle end date.
When will I receive my refund after cancelling my subscription?
If the subscription is cancelled within 30 days, you need to reach out to chat support for refund processing. Once a refund has been initiated, you will receive it within 5–7 business days.
Why am I unable to sign up, reset my password, or log in using my Proton.me, Gmx.de, or Hotmail.com email address?
Registrations and logins from Proton.me, Gmx.de, and Hotmail.com addresses are blocked by our security team due to a high volume of past spam signups from these domains. This is not reversible on a per-account basis — use a different email provider to sign up, or contact support for assistance.
Why was my support email not accepted by the system?
Your email was rejected because it wasn’t sent from the address associated with your registered account. To open a ticket, email us from the address you use to log in or submit a ticket directly through your dashboard here.
How can I change the interface language to Arabic?
Currently, Gumlet’s dashboard does not offer an app-level language setting. To view the interface in Arabic (or another supported language), change your browser’s language settings and the UI will update accordingly. You can also add Arabic subtitles (text translations) to your videos.
